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Natural Cleaning Products

Frequently Asked Questions

  • Do I need to sign a contract?
    No, we do not require you to sign a long-term contract. Our services are offered on a flexible basis that allows you to schedule as needed.
  • Do you need to visit my home to provide me with a quote?
    For most homes, we can provide an estimate over the phone or via our online quote form based on the size of your home and your specific needs.
  • What if I need to cancel or reschedule my visit?
    We understand that plans can change. We ask that you give us at least 24 hours' notice to cancel or reschedule to avoid any cancellation fees.
  • What types of payment can I use for my cleaning visits?
    We accept various payment methods, including credit/debit cards, bank transfer, and cash. Payment is due at the time of service unless otherwise arranged.
  • Are you Insured, Licensed & Bonded?
    Yes, our business is fully insured, licensed, and bonded to protect your property and to give you peace of mind.
  • Do you bring your own cleaning supplies?
    Yes, our team comes fully equipped with all the necessary high-quality cleaning supplies and equipment to ensure your home is spotless. If you have specific products you'd like us to use, please let us know.
  • Do I need to be home while you are cleaning?
    It is not necessary for you to be home during the clean as long as our cleaners have proper access to your property. However, you're welcome to be present if you prefer.
  • What if I have pets in my home?
    We love pets! Please let us know about your pets ahead of time so we can greet them accordingly and make sure they're comfortable during our cleaning visit.
  • Do you use Eco-Friendly cleaning products?
    Yes, we offer eco-friendly cleaning options. Please request this when booking your service.
  • Do I need to do anything to prepare for my cleaning visit?
    We recommend that you declutter your space to allow our cleaners to be more efficient. However, it's not required, and we're happy to clean around your belongings if you prefer.
  • Do I have the same cleaner at each visit?
    We strive to provide the same cleaner for each visit to ensure consistency. However, in case of illness or vacation, a fully trained and equally professional cleaner will take over.
  • What if I am not satisfied with the clean?
    Your satisfaction is our priority. If you're not happy with any aspect of our cleaning, please contact us within 24 hours, and we will make arrangements to rectify the situation.
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