Frequently Asked Questions

No, we do not require you to sign a long-term contract. Our services are offered on a flexible basis that allows you to schedule as needed.

For most homes, we can provide an estimate over the phone or via our online quote form based on the size of your home and your specific needs.

We understand that plans can change. We ask that you give us at least 24 hours' notice to cancel or reschedule to avoid any cancellation fees.

We accept various payment methods, including credit/debit cards, bank transfer, and cash. Payment is due at the time of service unless otherwise arranged.

Yes, our business is fully insured, licensed, and bonded to protect your property and to give you peace of mind.

Yes, our team comes fully equipped with all the necessary high-quality cleaning supplies and equipment to ensure your home is spotless. If you have specific products you'd like us to use, please let us know.

It is not necessary for you to be home during the clean as long as our cleaners have proper access to your property. However, you're welcome to be present if you prefer.

We love pets! Please let us know about your pets ahead of time so we can greet them accordingly and make sure they're comfortable during our cleaning visit.

Yes, we offer eco-friendly cleaning options. Please request this when booking your service.

We recommend that you declutter your space to allow our cleaners to be more efficient. However, it's not required, and we're happy to clean around your belongings if you prefer.

We strive to provide the same cleaner for each visit to ensure consistency. However, in case of illness or vacation, a fully trained and equally professional cleaner will take over.

Your satisfaction is our priority. If you're not happy with any aspect of our cleaning, please contact us within 24 hours, and we will make arrangements to rectify the situation.